UX, UI & Research
Jason leads teams and collaborates with product, engineering, and marketing teams, as well as agencies, to design software, websites, and mobile apps.
Wireframes & Interaction Design
Established frameworks and defined system behaviors.
UX Leadership
Led user interface creation, drove collaboration, and guided strategic direction of software.
Usability Best Practices
Conducted competitive analysis, comparative studies & usability heuristics.
Stakeholder Management
Worked to understand stakeholder goals, set clear expectations, and advocated for user-centered design.
Product Research
Investigated business opportunities and listened to users, then prototyped solutions for testing and further validation.
Software Prototypes
Architected, wireframed, and built clickable prototypes for product validation.
Quality Assurance
Identified opportunities across 8 high-priority areas and tracked the business impact of UX improvements over 9 quarters. Saw 80%+ of recommendations implemented within 6 months.
User Advocacy
Ensured that the patient's needs, preferences, and experiences were central to the design and development process.
Chat UI
Launched conversational inputs & guidance presentation layers in the first 4 months.
(2018)
41.6%
Increased Inbox Task Completion 41.6% in 12 months
(1/2019 -1/2020)
53.8%
Increased Number of Monthly Inbox Users 53.8% in 12 months
(1/2019 -1/2020)
252%
Increased Google My Business task activity 252% in 12 months
(1/2019 -1/2020)
Task-based Flows
Led innovation efforts, partner with stakeholders and SMEs to prototype and validate user journeys and new product advancements.
User Testing
Established and managed UserTesting vendor relationship and orchestrated test plans. Directed team responsible for conducting over 100 annual tests and audits that generated quantitative data and qualitative insights.
Information Architecture
Distilled and reorganized site content
Design Processes
Introduced the sprint as a five-day process for answering critical business questions through design, prototyping, and testing ideas with customers.
5 Days
Cut the average validation cycle duration from 45 to 5 days
15 Hours
Decreased the average validation cycle design labor effort from 120 to 15 hours.
30 Tests
Increased the number of validation cycles from 4 to 30 tests over 90 day period.
New Approaches
Introduced inline address lookup, removing modal flow friction.
Screen Design
Acted as a player-advisor in the redesign of the CenturyLink Small Business website.
Acquisition Tools
Designed initial grader solution and directed design team responsible for successfully evolving grader user experience and the organization's primary acquisition funnel.
Page Layout
Architected site and created low-fidelity screens.
Surveys & Analysis
Built and analyzed customer surveys including light ethnography, needs assessment, price structure, price models, and more.
Process Improvements
Developed design brief intake and implemented process improvements to drive organization and team efficiency.
Web-based Design Systems
Standards Team architected, built, and managed the design library for Quantum Fiber and CenturyLink. Received 4.1 (out of 5) usefulness rating from our internal customer teams.
Entrepreneurial
Conceived, designed, and launched a predictive marketing strategy platform that forecasts ROI. Then founded Hatch and successfully completed the 2016 MergeLane accelerator.
Icon Libraries
Standardized styles, patterns, components, and icons.
Want to see more?
Recent work is available upon request.